Returns & Exchange Policy

At [Your Company Name], we want you to be absolutely delighted with your cosmetic purchases. If you are not satisfied, here is how we handle returns and exchanges.

1. Our Return Window

We accept returns or exchanges on eligible items within 30 days of the original purchase date.

2. Eligibility for Return (Crucial for Cosmetics)

For health, safety, and hygiene reasons, we have strict requirements for the condition of returned cosmetic products:

  • Unopened and Unused: All products must be returned unopened, unused, and in their original packaging. This means the safety seals and any plastic wrapping must be intact. We cannot accept returns on products that have been opened or used, even once, unless the product is defective.

  • Defective or Damaged Products: If you receive a product that is damaged during shipping or is defective, please contact us immediately (within 7 days of delivery) with your order number and photos of the damage so we can arrange a replacement or refund.

3. How to Initiate a Return

  1. Contact Us: Send an email to returns@[yourcompanyname].com with your Order Number and the reason for the return/exchange.

  2. Wait for Confirmation: We will review your request and send you an email confirmation, usually within 2-3 business days, along with a Return Authorization Number (RAN) and shipping instructions.

  3. Ship the Item: Package the item securely and ship it back to us using a trackable shipping service, as we are not responsible for packages lost in transit. You are responsible for the return shipping costs unless the return is due to an error on our part (damaged/incorrect item).

4. Refunds and Processing

Once we receive and inspect your returned item:

  • Inspection: If the product meets the criteria (unopened/unused), we will process your refund.

  • Refund: Refunds will be credited to your original method of payment within 7–10 business days.

  • Non-Refundable Items: Shipping charges, gift cards, and final sale items are non-refundable.

If your return is rejected because the product has been opened or used, we will notify you and you will have the option to have the item shipped back to you at your expense.